Shipping Policy

Dorado offers a changing selection of home products, practical tools, lifestyle accessories, gifts, outdoor items, and everyday essentials.

Because different products may be prepared from different fulfillment locations, packages from the same order may not always follow the same delivery route.

1. Order Preparation 📦

Order preparation begins after payment has been successfully confirmed.

During this stage, we may:

• Verify order information;

• Confirm product availability;

• Complete basic fraud-prevention checks;

• Inspect and package the item;

• Assign the order to an available fulfillment location.

Processing time is separate from shipping transit time.

Orders placed during holidays, promotional events, weekends, or periods of high demand may require additional preparation time.

2. Delivery Estimates

Any delivery estimate displayed on the website, at checkout, or in an order message is an estimate rather than a guaranteed arrival date.

Delivery time may be affected by:

• The destination;

• Product availability;

• Carrier capacity;

• Weather conditions;

• Customs review;

• Public holidays;

• Remote delivery areas;

• Local postal delays;

• Incorrect address information;

• Transportation disruptions.

Dorado cannot guarantee delivery on a specific date unless a separate written guarantee is provided.

3. Shipping Charges

Available shipping methods and charges are normally displayed during checkout.

Shipping costs may be based on:

• Delivery country or region;

• Package size;

• Package weight;

• Product quantity;

• Selected shipping service;

• Promotional shipping offers.

Free-shipping promotions may be subject to minimum order values, eligible destinations, or other conditions displayed on the website.

4. Separate Shipments

One order may arrive in two or more packages.

This may occur when:

• Products are stored at different facilities;

• One item is ready before another;

• A carrier requires separate packaging;

• Products have different shipping restrictions;

• A package exceeds size or weight limits.

Each package may have its own tracking number and delivery date.

Receiving one package does not necessarily mean the remaining items are missing.

5. Tracking Information 🔎

When tracking becomes available, it may be sent to the email address used during checkout.

Tracking numbers may require additional time to appear in the carrier’s system after a shipping confirmation is issued.

A temporary gap in tracking updates does not always mean that the shipment has stopped moving. Some carriers scan packages only at selected transit points.

For tracking assistance, contact:

KaylinStehrbynt@outlook.com

Include your order number whenever possible.

6. Shipping Address Responsibility

Customers are responsible for entering complete and accurate delivery information.

Please review:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State or province;

• Postal code;

• Country;

• Contact number, where requested.

Contact us promptly if you notice an error.

We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once fulfillment has started.

Dorado is not responsible for delays or losses caused by an incorrect or incomplete address entered during checkout.

7. Changes After Shipment

Once a package has been transferred to the carrier, Dorado may not be able to redirect or change the shipment.

The customer may need to contact the carrier directly to request:

• Delivery instructions;

• Pickup arrangements;

• Address correction;

• Redelivery;

• Vacation hold.

Carrier approval and additional fees may apply.

8. International Delivery 🌎

International orders may be reviewed by customs authorities.

Depending on the destination, the customer may be responsible for:

• Import duties;

• Taxes;

• Customs charges;

• Brokerage fees;

• Local handling fees.

These costs are not controlled by Dorado and may not be included in the product price or shipping charge unless clearly stated at checkout.

Customs review may extend the delivery period.

Customers are responsible for confirming that purchased products may be imported into their destination.

9. Delivery Attempts

A carrier may require a signature, building access, collection from a pickup point, or additional delivery instructions.

Packages may be returned when:

• Delivery attempts are unsuccessful;

• The recipient refuses the package;

• The package is not collected;

• The address cannot be verified;

• Customs charges are not paid;

• The location is inaccessible.

Additional shipping costs may apply if the package must be sent again.

10. Delivered but Not Located

When tracking shows that a package was delivered, customers should first:

• Check the mailbox and surrounding delivery area;

• Ask household members;

• Check with neighbors;

• Contact building reception or management;

• Review delivery photographs;

• Contact the local carrier.

Some carriers mark a package as delivered shortly before the final handoff.

If the package still cannot be found, contact Dorado with the order number and tracking information.

Dorado will review the available records, but a replacement or refund cannot be guaranteed when the carrier confirms delivery to the address provided at checkout.

11. Delayed or Lost Shipments

When a shipment has no tracking movement for an extended period, Dorado may need to request a carrier review.

The process may include:

• Confirming the delivery address;

• Reviewing tracking history;

• Contacting the carrier;

• Waiting for the carrier’s response;

• Requesting additional information from the customer.

A resolution may include a replacement, refund, store credit, or continued delivery, depending on the result of the review.

12. Damaged Delivery 📸

Please contact us promptly if the package or product arrives damaged.

Provide:

• Order number;

• Photos of the package;

• Photos of the shipping label;

• Photos or video of the damaged product;

• A brief explanation of the issue.

Keep the product and packaging until the request has been reviewed.

13. Contact Dorado

For questions about shipping, tracking, address corrections, or delivery issues, contact:

Dorado
Email: KaylinStehrbynt@outlook.com