Returns, Replacements & Refunds 📦

At Dorado, we offer a rotating collection of practical household products, useful gadgets, kitchen tools, lifestyle accessories, gifts, and everyday essentials. Because our catalog includes different types of products, return requirements may vary slightly depending on the item.

Please review this policy before requesting a return, replacement, or refund.

Return Request Period

Customers may contact us about an eligible return within 30 days after the order is marked as delivered.

A return request submitted after this period may not be approved.

To qualify for a standard return, the item should be:

• Unused and in resalable condition;

• Free from visible wear, stains, odors, scratches, or accidental damage;

• Returned with its original packaging;

• Complete with all accessories, components, instructions, and promotional items;

• Supported by an order number or other valid proof of purchase.

Opening the shipping carton does not automatically make an item ineligible. However, products that have been installed, assembled, used, washed, altered, or damaged after delivery may not qualify for return.

Contact Us Before Sending Anything

All returns must be reviewed before they are mailed.

To begin a request, email:

KaylinStehrbynt@outlook.com

Please include:

• Your full name;

• Order number;

• Product name;

• Reason for the request;

• Photos or a short video when the product is damaged, incomplete, defective, or different from what was ordered.

After reviewing the information, Dorado will provide the next steps and, when applicable, the approved return destination.

Do not send a package to an address found on the shipping label or product packaging. Our products may be fulfilled through different facilities, and the original shipping location may not be able to receive customer returns.

Unauthorized packages may be refused or may not be identifiable when received.

Changed Your Mind? 🛒

An eligible unused item may be returned when the customer no longer wants it, ordered the wrong variation, or decides that it is not suitable.

For change-of-mind returns:

• Return shipping is normally paid by the customer;

• The original delivery charge is not refundable;

• Expedited shipping fees are not refundable;

• The package must be sent using the return instructions provided by Dorado;

• A tracked shipping method is strongly recommended.

The customer remains responsible for the return package until it reaches the approved destination.

Dorado is not responsible for returns sent to the wrong address or packages lost during return transit.

Damaged or Incorrect Deliveries

Please inspect your order soon after it arrives.

Contact us promptly when:

• The product arrives broken or visibly damaged;

• An essential part is missing;

• The item does not power on or function correctly;

• The wrong product, color, model, size, or quantity was delivered;

• The contents of the package do not match the order confirmation.

For faster review, provide clear images of:

• The entire product;

• The affected area;

• The outer shipping package;

• The shipping label;

• All items received inside the package.

Please keep the product and packaging while the request is being reviewed.

Depending on the circumstances, Dorado may provide a replacement item, replacement component, partial refund, full refund, store credit, or another reasonable solution.

A return may not always be required for damaged or incorrect products. Please wait for instructions before mailing anything back.

Items With Special Return Restrictions

Certain products cannot be returned after they have been opened or used because of hygiene, safety, customization, or resale limitations.

Restricted items may include:

• Personalized or made-to-order products;

• Opened beauty, grooming, or personal-care items;

• Products intended for direct skin, mouth, or body contact;

• Used bedding, wearable accessories, or hygiene-related goods;

• Gift cards or digital products;

• Clearance products marked as final sale;

• Consumable products;

• Items damaged through misuse or improper installation;

• Products modified, repaired, or disassembled by the customer;

• Items missing major parts, accessories, or original packaging.

A product marked Final Sale on the product page cannot normally be returned for a change of mind. This does not remove any rights that may apply to an item that arrives damaged, defective, or incorrect.

Refund Processing 💳

Returned merchandise is inspected after it reaches the approved return facility.

Once the review is complete, we will notify you whether the refund has been approved, adjusted, or declined.

Approved refunds are sent back to the original payment method whenever possible.

After Dorado issues the refund, banks and payment providers may require approximately 5–10 business days to display the funds in the customer’s account. This processing period is controlled by the payment provider.

Shipping fees, customs charges, insurance fees, and other delivery-related costs are generally not refundable unless the return is caused by an error made by Dorado.

Refund Deductions

A refund may be reduced when:

• The returned item shows signs of use;

• Parts, accessories, manuals, or packaging are missing;

• The product is returned in a condition different from the original request;

• The customer sends the product to an unapproved address;

• The package requires additional handling because it was not properly packed;

• Non-refundable shipping or carrier costs were incurred.

A refund may be declined if the product is no longer in a condition that can reasonably be inspected or resold.

Replacements and Exchanges

Because our products and variations may sell out or change, direct exchanges are not always available.

When a customer wants a different color, size, model, bundle, or product, the usual process is:

1. Request a return for the eligible original item;

2. Wait for return approval;

3. Place a separate order for the preferred option.

For products that arrive damaged, defective, incomplete, or incorrect, contact us before placing another order. Our support team will review the most suitable resolution.

Order Cancellation

Orders may begin processing soon after payment is confirmed.

To request a cancellation, contact:

KaylinStehrbynt@outlook.com

Include your order number and write Cancellation Request in the email subject line.

We will make a reasonable effort to stop the order. However, cancellation is not guaranteed once the order has been packed, assigned to a fulfillment center, or handed to the shipping carrier.

An order that has already shipped must normally be handled through the return process after delivery.

Refused, Unclaimed, or Undeliverable Packages

Orders may be returned by the carrier when:

• The shipping address is incomplete or incorrect;

• The recipient refuses delivery;

• The package is not collected from a pickup location;

• Delivery attempts are unsuccessful;

• Import charges are not paid;

• The carrier cannot access the delivery location.

When an order is returned for a reason not caused by Dorado, any approved refund may be reduced by original shipping costs, return shipping fees, carrier charges, or handling expenses.

Please check your delivery information carefully before placing an order.

Suspected Package Loss

A package that shows as delivered but cannot be located should first be checked with:

• Other household members;

• Neighbors;

• The building reception desk;

• The local postal office or delivery carrier;

• Any safe location shown in the carrier’s delivery notice.

For packages that remain missing, contact us with your order number and tracking information. Dorado will review the available carrier records and determine whether additional investigation is possible.

A refund or replacement cannot be guaranteed when the carrier confirms successful delivery to the address entered at checkout.

Contact Dorado

For questions about returns, damaged products, replacements, refunds, or cancellations, contact:

Dorado
Email: KaylinStehrbynt@outlook.com

Including your order number, product name, and clear supporting photos will help us review your request more efficiently.